Wholesale Support Glossary
Understand common terms and concepts related to wholesale operations and our support services.
A
- API (Application Programming Interface)
- A set of rules and protocols that allows different software applications to communicate with each other. Wholesale.support may offer an API for integrating your systems with our support platform or services.
- Account Manager
- A designated contact person at Wholesale.support (if applicable to your service tier) responsible for overseeing your account and ensuring your needs are met.
- Agent
- A customer support representative at Wholesale.support who assists users with their inquiries and issues.
B
- B2B (Business-to-Business)
- Transactions or business conducted between two businesses, rather than between a business and an individual consumer (B2C).
- Bulk Pricing
- A pricing structure where products or services are offered at a reduced per-unit cost when purchased in large quantities.
C
- CRM (Customer Relationship Management)
- Software or a system used to manage a company's interactions and relationships with current and potential customers. Our support system may integrate with or function like a CRM.
- Case Number
- Synonymous with Ticket ID. A unique identifier assigned to your support request.
D
- Dropshipping
- A retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party (often a wholesaler or manufacturer) and has it shipped directly to the customer.
E
- Escalation
- The process of transferring a support ticket or issue to a higher level of support, typically when a first-line agent cannot resolve it or it requires specialized expertise.
F
- FAQ (Frequently Asked Questions)
- A list of common questions and their answers related to our services or the wholesale industry, available on our support site.
K
- Knowledge Base (KB)
- A centralized repository of information, articles, guides, and troubleshooting steps related to Wholesale.support services.
L
- Lead Time
- The time elapsed between the initiation and completion of a production process. In wholesale, it often refers to the time it takes for an order to be fulfilled and delivered after it's placed.
M
- MOQ (Minimum Order Quantity)
- The smallest number of units a wholesaler requires a buyer to purchase in a single order.
P
- Procurement
- The act of obtaining or buying goods and services. The process includes preparation and processing of a demand as well as the end receipt and approval of payment.
S
- SKU (Stock Keeping Unit)
- A unique alphanumeric code assigned to a specific product to identify and track it for inventory purposes.
- SLA (Service Level Agreement)
- A commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. Wholesale.support may have SLAs defining response times for support tickets.
- Supply Chain
- The network of all individuals, organizations, resources, activities, and technology involved in the creation and sale of a product, from the delivery of source materials from the supplier to the manufacturer, through to its eventual delivery to the end user.
T
- Ticket ID
- A unique reference number assigned to your support request or issue when you contact Wholesale.support. Use this ID when following up on your issue.